Return requests must be made within 30 days of delivery. All returns require authorization before merchandise is sent back.
Return Condition
To qualify for a refund, merchandise must be unopened, unused, uninstalled, unaltered, undamaged, and returned in its original manufacturer packaging with all parts, hardware, instructions, labels, accessories, and other contents. Merchandise showing signs of installation, mounting, use, wear, modification, damage, missing components, or damaged retail packaging may be refused or returned to the customer.
Customer Fitment Responsibility
The customer is responsible for verifying correct fitment before ordering. This includes confirming the applicable year, make, model, submodel, trim, engine, dimensions, specifications, manufacturer or OEM part number, and any modifications that may affect compatibility. Product titles, photographs, distributor feeds, website fitment tools, compatibility tables, and search results are provided as helpful references and do not replace the customer's responsibility to verify the correct part before purchase and installation.
$19.99 Restocking Fee
Approved returns are subject to a $19.99 restocking and processing fee, which will be deducted from the refund. The fee will not be charged when the return is caused by a verified fulfillment error by PTS Motorsports or where applicable law requires otherwise.
Return Shipping
Except for a verified fulfillment error by PTS Motorsports, the customer is responsible for return shipping charges, appropriate insurance, and safe delivery of the merchandise to the authorized return location. Original shipping charges are non-refundable except where required by law. A trackable return method is strongly recommended.
Return Authorization & Location
Contact PTS Motorsports and obtain return instructions before sending any product back. Products may ship from different distributor or fulfillment facilities, and the correct return address may differ from the address shown on the original shipment. Unauthorized returns, refused deliveries, or merchandise sent to the wrong location may be delayed, refused, or subject to additional shipping charges.
Items That May Be Non-Returnable
Unless applicable law requires otherwise, items that have been opened, installed, activated, programmed, filled, used, or otherwise removed from new resalable condition may be non-returnable. This can include electrical or electronic components, batteries, oils and fluids, chemicals, programmed items, special-order merchandise, personalized products, final-sale or closeout items, certain safety equipment, and any product identified as non-returnable on the product listing.
Damaged, Defective, Missing, or Incorrect Items
Inspect the shipment promptly after delivery. If an item arrives damaged, appears defective, is missing components, or is not the item ordered, contact PTS Motorsports as soon as reasonably possible and retain the merchandise, original packaging, shipping label, and photographs. Do not install or use a product that appears damaged or incorrect. Verified defects may be subject to the manufacturer's warranty or claim procedures.
Refund Inspection & Processing
Return authorization does not by itself guarantee a refund. Returned merchandise is inspected after receipt. Approved refunds are issued to the original payment method, less the $19.99 restocking fee and any other non-refundable charges permitted by this policy and applicable law. Processing time after issuance depends on the customer's bank or payment provider.
Order Cancellations
Cancellation requests are not guaranteed. Orders may be transmitted electronically to a distributor or fulfillment partner shortly after approval. Once an order has entered fulfillment, cancellation may no longer be possible. If cancellation cannot be completed, the normal return policy applies after delivery.
Listing, Inventory & Pricing Errors
Distributor inventory, product data, specifications, and pricing may change. To the extent permitted by law, PTS Motorsports may correct an obvious listing, inventory, specification, or pricing error and may cancel and refund an affected order before shipment when the product cannot be supplied accurately at the listed terms.
